Return & Refund
Return & Refund
Our Return & Refund policy lasts 7 days of receiving the product, in an unlikely event of the damaged, defective or wrong item being delivered to you. If 7 days have gone by since you received the package, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Return
Returning a product is simple and fast, but be aware that we will only accept and refund the product if it is still in its original condition. Our return conditions are as follows:
- Within two days of the delivery date
- Be in its original state
- Be unused
- All original tags should be attached
- Be in its original packaging and in the same condition as when you received it
It applies to purchases made by any natural or legal person acting for purposes other than trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.
Contact our Customer Service Team at support@sunpodllc.net for eligibility assessment. Our Team will let you know what to do next. It is your responsibility to cover the costs of sending the item(s) back to Sun Pod.
In order to facilitate the return, we will need some information from you in your email.
- Subject header of email: Return of Sun Pod Product
- Your order number
- Number of item(s) to return
- Item returning SKU
- Reason for return
- United States: 16192 Coastal Highway, Lewes, Delaware, 19958, United States
- United Kingdom: 160 City Road, London, EC1V 2NX, United Kingdom
To prepare for the carrier company's arrival for the returns, complete the return form and place it in the carton box. Seal everything up for the carrier to pick up. Unsealed items will not be collected by our courier.
After we receive your returns for assessment, refunds will be processed within 14 days to your original payment method. If the returned item(s) do not meet the return conditions, the item(s) will be returned to you by courier at your expense.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and immediately notify you of the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refunds
If an item shows up significantly different from its description, customers must provide photographs of the poor-quality print or damaged area and contact us within 5 days after receiving it via support@sunpodllc.net. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.
Method of refund: the same form of payment used.
If a package is returned to sender by the shipping courier due to wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund, or re-sending the package.
Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
The shipping fee will NOT be refundable once items have been shipped.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sunpodllc.net.
Replacement
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds, or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.
How do I change or cancel my order?
Change and Cancellation requests are only allowed within 12 hours from the time that the order was placed. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed.
Orders canceled after this time will be charged 30% of your total order value for management, processing, and transaction fee. To check the status of your order, please contact our Customer Support team.